2. When wanting to learn more
3. When trying to remember and/or apply
4. When things change (I would add, when things change in a minor way.)
5. When something goes wrong
Conversational capacity is the ability to orchestrate open, balanced, learning-focused dialogue under pressure. It is a core competency for any professional, team or organization dealing with tough challenges. The tougher the predicament, the more conversational capacity needed to effectively address the issues at handeld. It is the ability to have open, balanced, non-defensive dialogue about difficult subjects, and in challenging situations. It means that you stay learning focussed in difficult situations. Stay grounded in the 'sweet spot'. Twee belangrijke elementen hierin: anger/avoid and things like that against curiosity. Het begint natuurlijk met het herkennen van deze dingen die je dus uit de productieve sweetspot halen. Het heft alles te maken met het doel: make informed effective choices
Enkele eenvoudige vaardigheden gericht op het terug blijven gaan/blijven in de sweet spot
Aan de 'anger/avoid site'
1) avoid position ping pong, clear the position
2) make the thinking explicit
Aan the curious site:
3) test/check your hypothese
4) inquire the ideas of the other
Change the discourse from 'me versus you' ... To ... What is the issue and can we resolve it together ...
It all has to do with: learning to work effectively together as we meat our most troublesome issues and challenges.
With increasing demands from learners and business partners, how can learning functions keep up with change and simultaneously elevate the learning experience to deliver outstanding results? At American Express, they implemented learning labs to meet those challenges.
The step-by-step process for implementing and leveraging learning labs: a robust yet practical approach to capturing ideas and business opportunities, as well as evaluating impact with tangible business results (zeggen ze in een leuke "Doodle") ... Uit de rest van het verhaal heb ik begrepen dat het vooral gaat om het uitproberen van manieren van leren om dat dan toe te passen op een aantal terreinen waarop de medewerkers opgeleid moeten worden.
Vraag die zezichzelf stelde: How to elevate learning's role in generating excitement around innovation within the organization. Antwoord: use learning Labs what type of learning and what Technology works.
Appoach: A step-by-step approach for building, testing and evaluating new learning ideas: learning lab
It is a disciplined approach:
0) idea generation ...
1) assess (intake of idea;, high level scoping, identify measures of succes, High level CBA, prioritize and document timelines, Benchmaking (understand from others and what happens outside the organization))
2) Configure (establish cross-functional team ... Very important!; identify technology requirements; define scope of use of the technology; establish a small internal group to test technology; document findings)
3) Construct (Refine scope; define test scenario's and document that; post construct CBA; review with key stakeholders for approval)
4) Implement (Implement test scenario's; document results;conduct lessons learned)
5) Evaluate (Post implementation CBA; recommendations to key stakeholders; prepare for deployment, modify or cancel; communicate Next Steps
Zo hebben ze allerlei dingen al ontwikkeld en getest: Gamification (game-Based learning); Badging (Engaging Motivation Enrichment); Video Based Learning (High Impact Massaging); Leep Frog (Adaptive Learning); Classroom of the future (Flexibility); Graduation Ceremonies; Virtual Coach; Virtual Classroom; Tablets (mobile learning); eBooks (Interactive learning); Social Learning (learning together). ....
Vervolgens passen ze dit toe in trainingen en zo (soms in combinatie).
Toepassing voor mezelf/ons? Ook wij moeten veel nadrukkelijk evalueren en testen: wat werkt en wat werkt niet en waarom !